PRIVACY - Data Protection

Data protection

We are pleased that you have visited our homepage and would like to thank you for your interest in our company. Dealing with our guests and interested parties is a matter of trust. Your trust is very important to us, thus committing us to use your data with great care and protect them from misuse. In order for you to feel safe and secure when you visit our website, we take the protection and confidential treatment of your personal data very seriously. Therefore, we act in compliance with the applicable legal regulations on the protection of personal data and data security.

The processing of personal data, such as the name, address, e-mail address or telephone number of a person concerned, is always in conformity with the General Data Protection Regulation and in accordance with the country-specific privacy policy applicable to the Residenz Hotel am Festspielhaus. By means of this data protection statement we would like to inform you about the nature, scope and purpose of the collected, used and processed personal data. We additionally inform you by means of this data protection statement on the rights you are entitled to.

The Residenz Hotel am Festspielhaus has implemented several technical and organisational measures as controller to ensure the most complete protection of personal data processed via this website. Nevertheless, Internet-based data transmissions can generally have security gaps, so that absolute protection can not be guaranteed. Consequently, every person concerned is free to submit personal data to us in alternative ways, for example by telephone.

Contents of the Privacy Statement

1. Person responsible

2. Storage of the IP address

3. Usage of data when you visit the web pages (for example for statistical evaluations)

4. Cookies

5. Contact form

6. Credit card details for bookings or voucher orders

7. Online reservations

8. Anonymisation of customer data (security and privacy) for online reservation

9. Data protection notice with regard to Google Analytics

10. Google Maps Route Planner

11. Facebook

12. YouTube

13. OpenTable

14. Google Adwords

15. Links to other websites

16. Newsletter

17. Voucher Shop

18. Online applications

19. Data recipient

20. Data security

21. Your rights as a user

  1. Right to information Art. 15 (GDPR)
  2. Rights of correction and deletion Art. 16 and 17 (GDPR)
  3. Right to limit the processing Art. 18 (GDPR)
  4. Right to data portability Art. 18 (GDPR)
  5. Right of objection Art. 21 (GDPR)
  6. Right of appeal to a supervisory authority Art. 77 (GDPR)

22. Data Protection Officer

1. Person responsible

The Residenz Hotel am Festspielhaus, located at Josef-WulffStr. 75, 45657 Recklinghausen, represented by Mr. Herrmann-Josef Thiel, is responsible for the data collection and processing.

2. Storage of the IP address

This is immediately anonymised on our website so that a personal reference is no longer producible and a deletion of the data is therefore no mandatory.

3. Usage of data when visiting the websites

The protection of your privacy is very important to us. We have therefore designed our website in such a way that it can be used anonymously.

The information which we receive and save during your visit to our website is solely used for internal business purposes and to improve the design of the websites The only exception is when there is a need to counter attacks which constitute criminal offences, or which hinder the functionality of our website. We therefore record for example the IP address of your computer, but this is then analysed anonymously.

Data protection rules for the implementation and use of Matomo-

Matomo is integrated on the websites of the Residenz Hotel am Festspielhaus (an open-source software tool for web analysis) Web analytics is the survey, collection and analysis of data on the behaviour of visitors to websites. Among other things, a web analytics tool collects data on which website a person concerned was linked to a website (so-called referrer), which sub-pages of the website were accessed or how often and for which length of stay a sub page was viewed. A web analysis is mainly used to optimise a website and for the cost-benefit analysis of Internet advertising. The software is operated on the server of the controller, the data protection sensitive log files are stored exclusively on this server. Matomo sets a cookie (the term cookie is described in point 4) on the information technology system of the person concerned. By setting the cookie, we are enabled to analyse the use of our website. Each time a single page of this website is called up, the internet browser on the information technology system of the person concerned is automatically prompted by the Matomo component, submitting data to our server for online analysis purposes. In the context of this technical procedure, we gain knowledge of personal data, such as the IP address of the person concerned, which among other things serves to help us understand the origin of visitors and clicks.

By means of the cookies, personally identifiable information, such as access time, the location from which access was made, and the frequency of visits to our website is stored. Each time you visit our website, this personal information, including the IP address of the Internet connection used by the person concerned, is transmitted to our server. This personal data is stored by us. We do not share this personal information with third parties.

You can decide whether a unique web analytics cookie may be stored in your browser in order to allow the operator of the website (Residenz Hotel am Festspielhaus) to collect and analyse different statistical data.
If you wish to opt out, click the link to remove the Matomo deactivation cookie in your browser.
You will find the link on our website in the imprint

By setting the opt-out cookie, however, it is possible that the website of the controller for the data subject is no longer fully usable.

Furthermore, the person concerned has the possibility of objecting to the collection of information generated by Matomo on the use of this website and preventing such.

To do this, the person concerned must set "Do Not Track" in his browser.

4. Cookies in the Residenz Hotel Recklinghausen

In some areas of our sites, we use the so-called cookies. A cookie is a small text file that is stored by a web page on your hard drive. Cookies do not damage your computer and do not contain viruses. The cookies on our website do not collect any personal data. We use the information contained in the cookies to make it easier for you to use our pages and to tailor them to your needs. You can disable cookies when accessing the pages. If you do not accept cookies, however, this may lead to functional limitations of our offers. Further information and Matomo's applicable privacy policy can be found at

5. Contact form

With regard to the contact form, a checkbox is inserted which must be actively ticked by the person concerned before the form can be sent. The text says: Yes, I have read the privacy policy and give my consent to the collection and use of my previously entered data.

6. Credit card details for bookings or voucher orders

Details of your credit card information for the processing of your reservation or your voucher order on our web pages are protected by PCI Security Standards Council. Further information on credit cards can be found under point 7 (online reservation) and point 18 (voucher shop)

7. Online Reservations

For the online reservation we need your personal information. We process your data in accordance with art. 6, paragraph 1.b of the GDPR for the purpose of fulfilment of the agreement.

1. Title

2. First Name, Last Name (of the customer)

3. Address Data (only for sending of travel documents and invoice)

4. E-mail address (for confirmation).

5. Credit card details (only to guarantee the reservation required) (explained in the following text)

Entering the phone number and address data is optional and there are no negative consequences of not providing this information. Your details are only used to provide you with the services included in our contract and are of course treated in full confidentiality. In the framework of the online reservation, you will be automatically transferred to the online booking system of our selected cooperation partner BUSY ROOMS (Central Reservation System), which carries out the reservation for us. This is obliged to comply with data protection regulations. Collected customer data shall be deleted after completion of the order or termination of the business relationschip. Legal retention periods remain unaffacted.

8. Anonymisation of customer data (security and privacy) for online reservation

30 days after departure (check out) all not needed, personal customer data will be anonymised. After that, we no longer have access to customer-specific data.

9. Data protection notice with regard to Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and which allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and Internet usage. Google may also transfer this information to third parties if required by law or if third parties process these data on behalf of Google. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by a corresponding setting in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website. Through the use of this website, you consent to the processing of data about you by Google in the manner described above and for the purposes set out above.

10. Google Maps Route Planner

If you want to use the route planner, for example, to plan the route to us, you must enter the starting point and the destination. These data are used by Google Maps provided by Google Inc. Through the use of Google Maps, information about your use (especially the IP address of your computer) can be transmitted to Google Inc.'s servers in the United States and stored there. We have no influence on the further processing of the data of Google Inc. Please also read the terms of use on the Google Maps, if you want to use the service. If you do not agree with the use of Google Inc., please do not use Google Maps or disable the Java Script function in your browser to get a limited view.

11. Facebook

Our pages contain integrated plugins of the social network Facebook that is provided by facebook inc…You can recognise these facebook plugins when you see the facebook logo or the “like button” on our internet pages. An overview on the facebook plugins can be viewed here:

If you visit our website, a direct connection will be established between your browser and the Facebook Server via the plugin. Facebook receives nodification that you have visited our website with your IP adress. If you are logged in to your facebook account and you klick on the “like button” you can link the contents of our website with your facebook profile. In this way, facebook is able to associate your visit to our pages with your  user account. Please not that we, as the provider of these websites, are not informed of the contents of the transmitted data and there usage by Facebook. For more information please refer to the Facebook privacy policy at:

If you wish to block Facebook`s ability to associate your visit to our website with your Facebook user account, please log out of your Facebook user account.

13. YouTube

Our website uses plug-ins from the Google-powered YouTube page. The operator of the pages is YouTube, LLC., 901 Cherry Ave, San Bruno, CA94066, USA. If you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. This indicates the YouTube-Server which of our pages you have visited. If you're logged in to your YouTube account, you will allow YouTube to associate your surfing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. For more information on handling user data, please refer to the YouTube Privacy Statement at:

14. OpenTable

The usage of the reservation tool OpenTable personal data from OpenTable will only be processed to the extent necessary to carry out the services offered. Data collection of personal data does not take place. The user must enter personal data himself. Personal data will not be forwarded to third parties, unless this has been previously indicated to the user and the user has electronically agreed to the transmission through a clear and conscious act. You can find the privacy statements of OpenTable at

15. Google Adwords

In the context of the use of the Google Adwords ("Adwords") advertising program of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"), the following is used to analyse the campaign performance on this website. If you click on one of Google Ad, a cookie will be stored on your computer. The information collected by the Adwords Cookie generates conversion statistics. The cookies used in the context of conversion tracking lose their validity after 30 days, contain no personal data and are therefore not used for personal identification. If our website is accessed by the deadline, both Google and we can use the cookie to understand that the user clicked on the ad and was directed to this page. Each Google Adwords customer receives a different cookie. Thus, there is no possibility that cookies can be tracked through the websites of Adwords customers. Under this link you can make settings on the type of advertising displayed on Google. You can control more ad presets in the ads preferences.

16. Links to other websites

On our website you will also find links to offers from other providers. You recognise this, for example on the respective logo or because a new browser window opens. Unless we are dealing with promotional offers made by the Residenz Hotel am Festspielhaus, we can not guarantee the conformity with the data protection regulations of the local providers.

17. Newsletter

Our free newsletter will only be sent to you when you order it using the online form provided.

For this purpose we collect your e-mail address in order to be able to send you the newsletter after confirmation of your registration. Data, which you voluntarily give us in the registration form, we use for a targeted communication. If you no longer wish to receive a newsletter in the future, you can unsubscribe at any time in the link provided in the newsletter or on our website.

18. Data is transmitted upon the conclusion of the agreement voucher shop

If you have a coupon on our website, the following data must be entered:

1. Title of the customer

2. First Name, Last Name of the customer

3. Address data of the customer (e.g. sending of the voucher by post/ for invoicing)

4. Email of the customer (for booking confirmation and sending the invoice)

5. Credit card details (only if you pay by credit card)

You have the option to pay the selected voucher in advance or by credit card. We will send your booking confirmation to the email you provided. If required, personal data will be forwarded to the companies (see Information Data Recipient, Item 14) involved in the execution of this agreement, for example financial institutions for payment processing. The data required for the fulfilment of the agreement will be deleted no later than 6 months after termination of the agreement and will only be kept available for any further inquiries.

We only send data to third parties if this is necessary in the course of agreement execution, for example the payment platform commissioned with the payment processing or by mail order for processing the voucher (specified address data for shipping)

Data transfer to payment providers

Your data will only be forwarded via secure SSL encryption to the payment provider selected by you in the ordering process for the purpose of processing payments. The transmission of your data to the payment service provider is made on the basis of Art. 6 (1) (a) of the GDPR (consent) and Art. 6 (1) (b) of the GDPR (processing for the execution of an agreement). You have the possibility to revoke your consent to data processing at any time. A revocation does not affect the past data processing operations.

Payment using Visa, Mastercard, American Express

If you pay by credit card the payment is handled by the payment provider concardis GmbH, D-65760 Eschborn Helfmann-Park 7/ Germany. The data required (card number, validity and test number will be forwarded to the payment provider in encrypted form and are not visible for the website operator. The electronic payment method using credit card is PCI-DSS certified and offers the customer the highest possible data security.


SSL is a protocol that allows a secure connection between the web browser and the server. It is used to secure online transactions by encrypting website data and confidential information over the Internet.

PCI-DSS (PCI-Data Card Industry Data Security Standard) is a set of requirements that ensure that companies that process, store or transmit credit card information maintain a secure environment.

Payment in advance

If you select "Payment in advance" you will see the data of the bank Sparkasse Vest Recklinghausen on which you can make the transfer.

19. Online applications
If you apply online for the vacancies we advertise, we only collect the data that is required to process your application at the Residenz Hotel am Festspielhaus. These are title, first and last name, application documents and to contact us by email and telephone number. The specification of email and telephone number is voluntary, but the communication can be difficult if not stated. Your personal information and data are collected with the utmost care and integrity, stored and used only for purpose. The provisions according to the EU Data Protection Regulation will be observed accordingly. You consent to the processing and transmission of your data. The data agreement is based on section 26 of the GDPR. You assure that your information is true. You are also aware that false information can lead to the solution of a possible employment relationship. We will delete your information after the end of the application process and expiration of the legal retention period of 6 months insofar as no termination has taken place.

20. Data recipient

We transfer your data as part of order processing in accordance with Art. 28 of the GDPR to service providers who assist us in the operation of our websites and related processes. We use the following service providers:

  • Hotel web service (Busy Rooms GmbH, Kruppstrasse 82-100, 45145 Essen)
  • Concardis GmbH, Helfmann-Park 7, 65760 Eschborn/ Germany

21. Data security

We take technical and organisational security measures to protect your data against unwanted access as much as possible. In addition to our employees' commitment to data secrecy, for example, we use an encryption method in some areas to ensure the careful selection and control of service providers and the safeguarding of our operating environment. The information provided by you is then transmitted in encrypted form using an SSL protocol (Secure Socket Layer) and authenticated to prevent misuse of the data by third parties. You can recognise this by the fact that the lock symbol is closed in the status bar of your browser and the address bar starts with https.…

22. Your rights as a user

When processing your personal data, the GDPR grants you certain rights as a website user.

a) Right to information Art. 15 (GDPR)

You have the right to ask for confirmation

whether relevant personal data are processed; if this is the case, you have the right to information about these personal data and to the information listed in detail in Art. 15 of the GDPR.

b) Rights of correction and deletion Art. 16 and 17 (GDPR)

You have the right to immediately request the correction of relevant and incorrect personal data and, if necessary, to complete the personal data that are incomplete. In addition, you have the right to demand the immediate deletion of personal data provided one of the reasons detailed in Art. 17 (GPDR) applies, for example if the data is no longer needed for the purposes pursued.

c) Right to limit the processing Art. 18 (GDPR)

You have the right to request the restriction of processing if one of the conditions listed in Art. 18 (GDPR) is met, for example if you object to the processing, for the duration of any verification.

d) Right to data portability Art. 18 (GDPR)

In certain cases, which are listed in detail in Art. 20 (DGPR), you have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request the transfer of the data to a third party.

e) Right of objection Art. 21 (GDPR)

If data are collected on the basis of Art. 6, paragraph 1. f (data processing for the protection of legitimate interests), you have the right to object to the processing at any time for reasons that arise from your specific situation. We then no longer process your personal data unless there are evidently compelling reasons for processing that are worthy of protection, which outweighs the interests, rights and freedoms of the data subject, or the processing serves the assertion, exercise or defence of legal claims.

f) Right of appeal to a supervisory authority Art. 77 (GDPR)

In accordance with Art. 77 (GDPR), you have the right to complain to a supervisory authority if you believe that the processing of your data violates data protection regulations. The right of appeal may in particular apply to a supervisory authority in the member state of your place of residence, your workplace, or the place of alleged infringement.

23. Data Protection Officer

If you have any problems or questions please contact us at

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